Shipping policy

 

Shipping Policy

At TecNova, we are committed to delivering your gadgets safely and on time.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order is processed, you will receive a confirmation and tracking details when available.

Shipping Time

Estimated delivery time is 7–15 business days, depending on your location and courier service. Delivery times are estimates and may vary due to customs, courier delays, or unforeseen circumstances.

Shipping Rates

Shipping fees are calculated at checkout and may vary based on location and order size.

Order Tracking

Tracking information will be provided via email or SMS once your order has been shipped. Please allow time for tracking updates to appear.

Delays

TecNova is not responsible for delays caused by customs clearance, courier issues, weather conditions, or incorrect shipping information provided by the customer.

Incorrect Address

Customers are responsible for providing accurate shipping details. TecNova will not be liable for orders lost or delayed due to incorrect or incomplete addresses.

Damaged or Missing Items

If your order arrives damaged or with missing items, please contact TecNova within 48 hours of delivery with clear photos or videos for verification.

Customs & Duties

International orders may be subject to customs fees or import duties, which are the responsibility of the customer.

By placing an order with TecNova, you agree to this Shipping Policy.