Refund policy

Return & Refund Policy

At TecNova, we are committed to delivering reliable and high-quality gadgets. Please review our return and refund policy before making a purchase.

You may request a return within 7 days of receiving your order. To be eligible, items must be unused, uninstalled, in original condition, and returned with all original packaging and accessories.

Due to the nature of electronic products, TecNova does not accept returns or issue refunds for gadgets that have been used, installed, damaged, or altered after delivery.

Once a returned item is received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 5–10 business days.

Non-Refundable Items

• Used or installed gadgets

• Items damaged due to misuse, improper handling, or power issues

• Items returned after the 7-day return window

• Clearance or promotional sale items

If your order arrives defective, damaged, or incorrect, please contact TecNova within 48 hours of delivery with clear photos or videos for verification. Once approved, you will receive a replacement or refund.

Return shipping costs are the responsibility of the customer unless the issue was caused by an error on our part.

For smooth processing, please contact us before returning any item. Unauthorized returns may not be accepted.